Every charge is disclosed before you pay.

Checkout states the selected medication, plan duration, total price, and material billing terms before you authorize payment. Any recurring schedule is disclosed before consent.

Lean Dose does not capture payment before provider approval. If a licensed clinician determines that treatment is not appropriate, the medication charge will not be captured. If an authorization has been placed, it will be released or canceled; the time for the hold to disappear depends on your bank.

Prescription medication is prepared and dispensed for an individual patient. For safety and regulatory reasons, an order generally cannot be returned or refunded after the pharmacy begins preparing or ships it, except when the product is damaged, incorrect, or a refund is required by law. Contact Lean Dose promptly if an order arrives damaged or incorrect so the issue can be investigated.

Prepaid plans cover the full duration and total shown at checkout. Cancellation prevents a future renewal, if any, but does not convert a processed prepaid plan into a month-to-month purchase or create a refund for medication already prepared. For a recurring plan, cancel before the next renewal to avoid the next charge. Orders already being prepared remain subject to the prescription-medication policy above.

Request cancellation from the email address or phone number associated with your account by emailing info@leandose.co or calling (832) 900-4410. We will provide written confirmation when the cancellation has been processed.

Approved refunds are sent to the original payment method. Banks typically post refunds within 5 to 10 business days after issuance, but timing is controlled by the financial institution.

For billing, cancellation, damaged-order, or refund questions, contact info@leandose.co or (832) 900-4410.