Understand telehealth before your evaluation.

Telehealth uses electronic communications when a patient and clinician are in different locations. It may include questionnaires, secure messages, telephone or video, medical records, photographs, laboratory information, and connected tools.

Telehealth may improve convenience and access and can support evaluation, follow-up, education, prescription management, and care coordination without an office visit.

• Technology may fail, be interrupted, or delay care.
• Information may be incomplete without an in-person examination.
• A clinician may require laboratory testing, additional records, video, or an in-person visit.
• Privacy or security incidents may occur despite safeguards.
• Telehealth may not be appropriate for every concern, and results are not guaranteed.

You may ask questions, request available alternatives, and withdraw telehealth consent where permitted. Withdrawing consent may end access to telehealth services but does not affect care already provided. You must provide accurate information, identify your current physical location during care, and tell the clinician about material changes.

A licensed clinician determines whether the evaluation supports treatment. Completing an intake does not guarantee a prescription. Records of the evaluation, consent, communications, and prescribing may be created and maintained as required by law. Any prescription is filled by an independent licensed pharmacy.

Reasonable safeguards are used, but electronic communication has inherent privacy and security risks. Information is handled under the Privacy Policy, applicable law, and any separate privacy notice provided by the treating medical organization.

Telehealth through Lean Dose is not an emergency service. For urgent or life-threatening concerns, call 911 or go to the nearest emergency room.

By checking the consent box in the secure intake or checkout, you acknowledge that you have read this information, understand the potential benefits, risks, and alternatives, have had the opportunity to ask questions, and consent to receive care through telehealth. Additional state-specific language may be presented by the treating clinician or medical organization.